Dennis Wakabayashi is a globally recognized customer experience (CX) strategist, speaker, educator, and content creator known as "The Global Voice of CX." With over 500,000 CX professionals across social platforms and media channels, Dennis shares compelling stories and concrete insights through his projects such as The CX Hall of Fame, CX Tea Show, Experience Update, and CX In The Wild.

He’s spoken at major international events—including the World Marketing Summit and Expo 2020 Dubai—and held CX leadership roles at RR Donnelley to guide Fortune 500 brands like FedEx, AT&T, McDonald’s, and Wells Fargo toward elevating customer engagement.

A seasoned educator, Dennis teaches digital marketing at the University of Wisconsin–Madison and serves in advisory roles for institutions like the University of Houston and Adobe. His approach blends empathy, creativity, and applied strategy to help organizations thrive in a customer-centric world.

On Bookvid, Dennis opens up his world to your audience—offering personalized video messages and live, one-on-one sessions. Whether you’re a CX professional, business leader, or brand builder, Dennis delivers warm, thoughtful coaching rooted in real-world experience and forward-thinking innovation.